The Dashboard page
The dashboard provides a quick overview of all open RMAs. RMAs are considered "open" if it's status is not "returned", "replaced" or "refunded". Agents will only see the RMAs assigned to them.
Like the other screens - except for Settings - this screen has a top part with a sortable / searchable grid with data records (open RMAs in this case) and a bottom part in which the details of the selected record is loaded. Clicking an item in the top grid will load it's details in the bottom part.